All enquiries to the ANMFACT will be received by the Office Manager or Office Assistant who will log the details of your enquiry and pass it on to the relevant ANMFACT officer for action.

This assists the Office Manager to keep track of the number and type of member enquiries and to ensure that calls to the ANMFACT Office are referred to the most appropriate officer and action as soon as possible.

Member enquiries are managed on a ‘triage’ basis whereby the most critical or urgent member enquiries are addressed ahead of important but less urgent member inquiries.

Phone calls to the Office will not generally be transferred directly to the ANMFACT officer that will look into your enquiry.

You will be given an estimate of the time frame required to research your issue and provide you with a response.

Meet your Branch Staff and Branch Council

ANMFACT Financial Report 2013-2014

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